Purchase Policy 

SellTickets365 are a software and ticketing platform for promoters and event organisers. We are agents allowing our technology to sell tickets on behalf of promoters and venues. We neither arrange the events, venues or seating layouts which are completely managed by the promoter or venue owner/manager. Prices, tickets, times and all decisions are determined solely by the promoter. On the instruction of event promoters we as agents are prohibited from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. It is your responsibility to ensure that you keep tour tickets safe and that they are not damaged in any way. We encourage you to lock or place them in a safe place. Please remember that scanning systems are now in use at all events and your bar code must be digitally readable. Poor quality printers, sunlight or liquid can damage your ticket and an unreadable ticket may result in your non admission to the venue or event.

Tickets purchased through the SellTickets365.com platform are subject to various booking charges, pre-determined by the organisers or promoters, which are non-refundable even in the event of the promoter/venue owner instructing us to refund ticket purchases. Promoters may also place limitations on the number of tickets which can be purchased by an individual or a single credit card or postal address. This policy is in place with many promoters in order to discourage tickets being purchased by ticket touts and is not the intention in any way of the promoter to limit the number of people in your party attending an event. Several technical mechanisms are in place throughout our site to ensure adherence to this policy and any attempted breach of such rules will result in your purchase being rejected or cancelled without refund.

Purchases are always subject to your credit card or debit card being authorised by the issuer. Non-authorisation will result in the purchase transaction being rejected by the event promoter. A valid card number, ccv code, expiry date, name and postal address are required to complete all transactions.

No transaction is complete until the card issuer approves payment. If you do not receive a confirmation page then your transaction has not been concluded.

Your tickets will be sent, depending on your chosen delivery method, via email or mobile immediately on order completion or posted to you minimally one week before the event to counteract forgery, touting and loss of tickets. They can only be posted to the postal address completed on the booking form.

Always print the order form on the site as proof of purchase and we can only discuss your ticket purchase if you have your reference number and the details of the credit card on which the purchase was made. If your tickets do not arrive don’t panic. We can arrange for collection at the venue but this arrangement can only be completed with a minimum of 48 hours notice.

If your tickets are not at the postal address 72 hours before the event, please contact the event promoter, details can be obtained through their website or on the Contact Host link.

Events do get cancelled or rescheduled. Before we can refund you the face value of your ticket we must be authorised to do so by the event promoter or the party whom contracted SellTickets365 to act as their selling agent. We cannot refund for rescheduled events unless you have entered into an arrangement with the promoter or venue owner.

If a cancellation situation should arise, in order to get a refund you must return the original tickets issued. Under no circumstances will a refund be issued, even if authorised by the promoter if you cannot return the original tickets.


When buying tickets you are accepting the terms and conditions of the selected event, venue or individual promoter.

As purchaser you need to check that the tickets you received are what you purchased. Promoters or event managers will not address any issues on the date of the event at the venue.

It is up to you to make sure you have the time, date and event clear. No refunds will be given if you turn up on the wrong day or incorrect time or mistaken venue. Once the event occurs you have no right to a refund.

Caveat A’ventor .’Let the buyer beware’

Beware that venues and promoters have their own rules about late admission. R.O.A.R. Right Of Admission is Reserved.

The promoters or venue owner’s event controllers are perfectly within their rights to refuse you admission under their own rules. Make yourself aware of these rules. A promoter will not allow SellTickets365 refund tickets if admission was refused.

No ticket can be refunded or transferred after purchase.

Programs, agendas and appearance line ups can be altered from time to time. This is the promoters right. We cannot refund tickets on the basis that the event was not exactly as advertised. This is between you and the promoter or venue owner and SellTickets365 are in no way held responsible.

All events are now non-smoking and many have strict alcohol policies. Please abide by these rules at all times.

If you buy your ticket from an unauthorised source it will be rejected at the event. Electronic scanning devices are used to ensure the validity of all tickets. Valid ticket only will gain entry.

We are merely a ticket agent. Be clear that we do not run any events and as such have and take no responsibility for any personal injury, loss or damage of property or person at any event which you may have acquired your tickets for through our website or outlets.

We cannot reissue tickets under any circumstances no matter how unfortunate your situation is.

Privacy Policy

The privacy of our users on the Internet is of the utmost importance to us.

By using our website SellTickets365.com, you are accepting our policies and practices described in this Privacy Policy Statement. We may amend this Statement at any time. If we make changes to our privacy policy, we will post those changes on this page, so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

SellTickets365 will gather and track information and data that users provide through registration and interactive forms on our website. SellTickets365 does not divulge any personal information about an individual user to any third party.

SellTickets365 gather information through an aggregated tracking system that derives data mainly by monitoring page views throughout our sites and capturing information on the type of browser being used to view the site. This information enables us to better provide content and to respond to our users’ needs. It is also used to help our advertisers and sponsors to better understand the demographics of our audience.

Your email address will not be sold to a third party if you sign up with us. We condemn spamming.

All payments on our site are handled by Realex who are a world leader in this field and work closely with banks, airlines etc. None of your credit card details are stored by us or on our servers. The only data we store will be associated with your events or orders placed. We hold the card type and last 4 digits of your card only, this helps track orders so you can see an purchase history and how you paid for any previous ticket purchases.

Many thanks