SellTickets365 are a software and ticketing platform for promoters and event organisers. We are agents allowing our technology to sell tickets on behalf of promoters and venues. We neither arrange the events, venues or seating layouts which are completely managed by the promoter or venue owner/manager. Prices, tickets, times and all decisions are determined solely by the promoter. On the instruction of event promoters we as agents are prohibited from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. It is your responsibility to ensure that you keep tour tickets safe and that they are not damaged in any way. We encourage you to lock or place them in a safe place. Please remember that scanning systems are now in use at all events and your bar code must be digitally readable. Poor quality printers, sunlight or liquid can damage your ticket and an unreadable ticket may result in your non admission to the venue or event.
Tickets purchased through the SellTickets365.com platform are subject to various booking charges, pre-determined by the organisers or promoters, which are non-refundable even in the event of the promoter/venue owner instructing us to refund ticket purchases. Promoters may also place limitations on the number of tickets which can be purchased by an individual or a single credit card or postal address. This policy is in place with many promoters in order to discourage tickets being purchased by ticket touts and is not the intention in any way of the promoter to limit the number of people in your party attending an event. Several technical mechanisms are in place throughout our site to ensure adherence to this policy and any attempted breach of such rules will result in your purchase being rejected or cancelled without refund.
Purchases are always subject to your credit card or debit card being authorised by the issuer. Non-authorisation will result in the purchase transaction being rejected by the event promoter. A valid card number, ccv code, expiry date, name and postal address are required to complete all transactions.
No transaction is complete until the card issuer approves payment. If you do not receive a confirmation page then your transaction has not been concluded.
Your tickets will be sent, depending on your chosen delivery method, via email or mobile immediately on order completion or posted to you minimally one week before the event to counteract forgery, touting and loss of tickets. They can only be posted to the postal address completed on the booking form.
Always print the order form on the site as proof of purchase and we can only discuss your ticket purchase if you have your reference number and the details of the credit card on which the purchase was made. If your tickets do not arrive don’t panic. We can arrange for collection at the venue but this arrangement can only be completed with a minimum of 48 hours notice.
If your tickets are not at the postal address 72 hours before the event, please contact the event promoter, details can be obtained through their website or on the Contact Host link.
Events do get cancelled or rescheduled. Before we can refund you the face value of your ticket we must be authorised to do so by the event promoter or the party whom contracted SellTickets365 to act as their selling agent. We cannot refund for rescheduled events unless you have entered into an arrangement with the promoter or venue owner.
If a cancellation situation should arise, in order to get a refund you must return the original tickets issued. Under no circumstances will a refund be issued, even if authorised by the promoter if you cannot return the original tickets.